Guest Services Executive

Job Description:

. Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.

. Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.

. Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

. Manage concierge desk with enquiries and luggage assistance when required.

. Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arranging of guest amenities.

. Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

. Maintain the required level of inventory on Guest amenities.

. Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.

. Project a professional image and manner with an emphasis on hospitality and Guest service.

. Solicit and provide feedback to the Guest Services Manager on guest comments.

. Comply with Hotel security, fire regulations and all health and safety legislation.

. Undertake tasks as instructed by the Manager on duty.

. Managing lobby, perform meet and greet and bid farewell for VIPs

. Serve your role and team in an environmentally conscious manner.

. Coach new Guest Services Agent / Executive on role and responsibilities.

. Manage VIP Group arrival and departure.

. Manage aircrew arrival and departure.

Requirement:

. Speak good English and second language desired.

. Good working knowledge of Hotel's PMS and related software

. Able to response in replying guest email professionally

. Able to 3 work shifts and on weekends and Public holiday