About C.O.T.U:
C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.
Role Overview:
The Guest Service Executive is responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.
Key Responsibilities:
- Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
- Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
- Guest Inquiries and Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
- Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
- Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
- Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
- Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
- Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
- Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.
Requirements:
- Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, or hospitality setting.
- Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests.
- Communication: Excellent command of spoken and written English to interact effectively with guests, service staff, and management. An additional language is an advantage.
- IT literacy as required to process orders, manage inventory and track sales through digital POS systems.
- Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome.
- Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.
- Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests.
- Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management.
Perks:
- Career Growth Opportunities
- Attractive Salary package
- Outpatient & Hospitalisation benefits
- Staff meals & late night transport
- Staff discount across all venues
- Birthday Treat
If you're someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey!
