As a Guest Service Representative you will be responsible for the following duties:
- Delivered comprehensive guest services, including handling enquiries and feedback, while promoting membership programs, benefits, and ongoing campaigns and events.
- Delivered personalized guest engagement, proactively engaging customers to build strong relationships and drive retention.
- Conducted surveys and analyzing guest feedback, compiling insights to enhance overall guest experience and support the planning of promotions and events to encourage repeat visits.
- Maintained strict confidentiality and data accuracy, ensuring full compliance with regulatory requirements, company policies, SOPs, and service standards.
Requirements
- Diploma in Business, Marketing, or a related field, with proficiency in Microsoft Office applications.
- Strong communication and customer service skills, with relevant experience in the hospitality or service industry.
- Able to work rotating shifts, including weekends and public holidays.
To apply, simply click on the 'apply button in the job advertisement or alternatively, you can send in your resume via email: [Confidential Information]
We regret to inform that only shortlisted candidates will be notified.
ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777
