The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations.
Job Responsibilities:
Operational Support & Service Excellence:
- Assist in managing daily outlet operations to ensure smooth and efficient service delivery.
- Uphold and enforce service standards, operational procedures, and company policies.
- Monitor floor operations and provide hands-on support during peak service periods.
Revenue & Cost Control:
- Support revenue generation initiatives, including upselling and promotional activities.
- Assist in monitoring operational costs, inventory control, and waste management.
- Contribute to achieving outlet profitability targets through effective cost management.
Team Leadership & Development:
- Supervise and guide team members to ensure service excellence.
- Assist in conducting training and coaching to improve performance and product knowledge.
- Support scheduling, manpower planning, and team motivation initiatives.
Guest Experience & Quality Assurance:
- Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.
- Monitor guest feedback and implement improvements where necessary.
- Foster a service-oriented culture focused on delivering memorable experiences.
Job Requirements:
- Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.
- Minimum 2 – 3 years of experience in a supervisory role within F&B operations.
- Proficient in Microsoft Office applications.
- Strong understanding of service standards and beverage knowledge.
- Strong leadership and supervisory skills.
- Good financial awareness and understanding of revenue and cost control.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Strong organisational and time management skills.
- Ability to perform effectively in a fast-paced and high-pressure environment.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
- Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
