The Position
The General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and team members development is an integral part of the position. Furthermore, it is essential to assist the team in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while managing, growing and fostering positive owner relations and maximizing performance.
Areas of Responsibility
Employee engagement
- Directly supervise the Executive Committee members and indirectly supervise all hotel team members.
- Carry out supervisory responsibilities in accordance with the Ennismore's policies and training programs.
- Act as an integer role model, displaying explicit knowledge and awareness of company standards.
- Build quality relationships to the management team.
- Create team spirit.
- Create effectively a collaborative and inclusive environment where all team members are encouraged to provide input.
- Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Service
- Maintain product and service quality standards by conducting ongoing evaluations.
- Attain and maintain service levels that exceed expectations.
- Ensure that all areas of the hotel are consistently maintained to standards of attractiveness, comfort and cleanliness.
- Handle VIPs, understanding international protocols for government officials and royalty.
Competitive
- Develop accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
- Grow business with a good overview of finances, thinking about the future and deciding on strategic initiatives.
- Be confident in dealing with media.
Financial
- Maximize financial performance
- Monitor and minimize energy consumption
- Preserve and maximize hotel asset
- Conduct efficient operation and cost control of all hotel departments and facilities
- Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan
- Ensure adherence to relevant legislation relating to: fire hygiene, employment, licensing, etc.
Personal Development
- Demonstrate a passion to grow & develop, feel encouraged and reinforced by own success
- Approach tasks with courage and self-confidence
- Trust and show confidence in others: delegates effectively
- Remain professional and constructive in extraordinary situations
- Show good self- and time management
Leadership
- In time of crisis: be able to take logical decisions and immediate actions
- Create an environment which encourages innovation breaks down hierarchy challenges thinking in a constructive way
- Foster and push others to think clearly and solve problems properly by asking probing questions
- Build a network of key people (owners, community etc.)
- Develop people promote integrity by fostering a speak-up culture, demand fair and respectful behaviour and enforce compliance.
- Market plans and ideas successfully
- Reduce key and complex ideas and messages to clear, memorable, and compelling statements
- Convince others negotiate debate, find win-win solutions
Creating the future
- Contribute to finding solutions
- Think quickly formulate arguments in a quick way be able to focus on different tasks simultaneously
- Think about the future anticipating future trends and opportunities translate organisational strategy into appropriate local strategy
- Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively
Living the brand
- Show leadership, be connected and thoughtful.
- Be passionate about delivering memorable experiences and taking pride in turning moments into memories.
- Be naturally engaged in unscripted, genuine and thoughtful ways.
- Seek to connect personally with guests and share stories or suggestions to become a gateway to genuine connections for guests.
How do I deliver this
Tell it like it is - Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, wink, casual.
I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, outside the box open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
