F&B Host/Hostess

Job Responsibilities

. Be responsible for taking reservations, answering the phone, responding to any guest requests.
. Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
. Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
. Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Service Attendants.
. Thank Guests for patronizing the Restaurant as they leave.
. Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
. Relay all Guest comments to the Manager and Assistant Manager.
. Carry out any other duties as assigned by the supervisor.

Job Requirements

Education & Certification
. Minimum Secondary school education with O Level passes Diploma in any field is an advantage.

Experience
. Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization.

Other Prerequisites
. Willing to work various shifts, including mornings and afternoons, as well as on public holidays.
. Possess a well-groomed, clean and professional appearance.