Job Summary
Assist in managing daily restaurant operations by supervising service staff, ensuring high customer service standards, resolving customer feedback, supporting staff training and scheduling, and maintaining cleanliness, hygiene, and safety compliance.
Responsibilities
- Manage daily restaurant operations to ensure smooth workflow and service delivery
- Supervise and coordinate service staff to optimize team performance and customer satisfaction
- Monitor and uphold customer service standards to enhance guest experience
- Address and resolve customer feedback promptly to maintain positive relations
- Support staff training initiatives and create effective work schedules to meet operational needs
- Enforce cleanliness, hygiene, and safety protocols to comply with regulatory standards
Preferred competencies and qualifications
- Minimum 2 years of relevant F&B experience
- Supervisory experience
- Effective communication and leadership skills
- Ability to perform well in a fast-paced environment
- Willingness to work shifts, weekends, and public holidays
