Executive, Hotel Operations Support

Job Summary
The Executive, Hotel Operations Support plays a key role in supporting the Business Development Manager in managing hotel housekeeping manpower, ensuring smooth daily operations, and maintaining effective communication between the company, hotel partners, and employees. This role involves recruitment coordination, administrative support, operations reporting, scheduling, and training management to ensure service quality and operational efficiency across assigned hotel sites.

Key Responsibilities

1. Recruitment & Onboarding Support

• Arrange and coordinate interviews for housekeeping candidates

• Bringing shortlisted candidates to hotel sites for interviews, uniform fittings, or trial sessions.

• Liaise with candidates, recruitment agencies, and internal departments to ensure timely onboarding.

• Assist with preparation of onboarding documents and follow-up with new hires.

2. Employee Relations & Administrative Support

• Support the Business Development Manager in handling daily employee administrative and operational matters.
• Serve as a communication link between hotel management, employees, and the company.
• Assist in staff counselling sessions, addressing workplace concerns, or performance-related issues.
• Maintain employee records, attendance updates, and relevant HR documentation.

3. Operations Reporting & Documentation

• Prepare and submit monthly operational, manpower, and performance reports.
• Review and verify timesheets, attendance data, and overtime claims before payroll processing.
• Ensure all documentation and reports are completed accurately and submitted on time.

4. Hotel Coordination & Communication

• Communicate regularly with hotel partners regarding manpower deployment, operational expectations, and service requirements.
• Coordinate staff scheduling, shift changes, relief manpower, and urgent replacement arrangements.
• Assist with administrative tasks related to hotel festive gifts, events, or project-related activities.

5. Training & Development Coordination

• Collaborate with the HR team to arrange WSQ and other mandatory trainings.
• Track and ensure completion of staff training and certifications.
• Maintain and update training records in the company's system.

Job Requirements

o Minimum GCE O-Level / NITEC / Diploma in Business, Hospitality, HR, or related field.

o Preferably 1-2 years of experience in operations support, hospitality, HR coordination, orrelated roles.

o Experience in hotel or housekeeping operations is an advantage.

o Proficient in MS Office (Excel, Word, PowerPoint) and comfortable with systems/data entry.

o Strong organisation, time management, and coordination skills.

o Ability to communicate effectively with staff, hotel management, and external partners.

o Able to work independently, handle pressure, and respond to urgent manpower needs.

o Possesses a professional, positive, and service-oriented attitude.