Executive, Customer Service

About the Role:

To deliver exceptional customer service by effectively supporting stakeholders and external customers, ensuring their needs are met with professionalism, efficiency, and a customer-centric approach.

Roles and responsibilities:

Repair Operations Support

• Oversee and participate in repair order creation, tracking, and closure.
• Ensure accurate documentation of service reports, calibration certificates, and compliance records.

Customer Service & Escalations

• Act as the main escalation point for customers on repair updates, delays, and urgent cases.
• Provide clear and timely communication to internal and external stakeholders.

Compliance & Quality

• Support audits and ensure full documentation traceability.
• Drive a culture of compliance and accuracy within the team.

Continuous Improvement

• Highlight risks, process gaps, and propose practical improvements.
• Contribute ideas to strengthen efficiency and customer satisfaction in a lean setup.

About Olympus:

Our purpose at Olympus is to make peoples lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma/Degree in Biomedical Engineering, Business Administration, or related field.
• 3-5 years in service/repair operations, preferably in Medical equipment or healthcare-related industries
• Strong communication skills for coordinating with internal teams and external stakeholders
• Positive attitude, detail-oriented, organized, and able to prioritize tasks.
• Fast response
• Adopt a customer-centric approach

Apply Now:

To submit your interest in this opportunity, select Apply for this job.

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