Description
Working hours: 9:30am to 6:00pm
Required to work on 2 Saturdays per month 11.30am-2.30pm
Tai Seng
Permanent Position
Duties:
Customer Service:
- Greet and assist customers in person, over the phone, or via Zendesk.
- Answer queries regarding products or services and provide accurate information about service options.
- Process service requests and schedule appointments based on customer needs.
- Handle customer complaints and concerns promptly, ensuring customer satisfaction.
Service Coordination:
- Communicate with technicians and other service staff to ensure timely service delivery.
- Ensure that service records are updated and maintained accurately.
- Monitor the progress of ongoing service requests and provide customers with status updates as needed.
- Coordinate and arrange shipments for products that required for servicing.
- Ensure that all shipments are processed accurately and delivered on time.
- Work with logistics and shipping partners to track and resolve any shipment-related issues.
Documentation & Reporting:
- Record and maintain customer service data and transaction details.
- Prepare reports on service activities, customer feedback, and overall performance for management review.
- Process service orders, invoices, and payment transactions accurately.
Inventory Management:
- Assist with inventory management and ensure that all required parts, tools, and materials are available for service operations.
- Maintain an organized service area, ensuring cleanliness and safety standards are met.
Collaboration & Teamwork:
- Work closely with other service centre staff, technicians, and management to ensure the smooth operation of the service centre.
- Participate in team meetings and contribute ideas for service improvement.
Requirements:
- Prior Customer Service experience
- Able to commit 2 Saturdays per month
Interested Applicants, please click Apply Now
Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366
