Customer Service Executive
Location: 7500A Beach Road, #04-320 The Plaza Singapore 199591
Department: Reservations / Customer Service
Reports To: Station Manager
Job Summary:
We are seeking a detail-oriented and customer-focused Reservations Specialist cum Customer Service Executive to handle reservation requests while delivering exceptional service to clients. This role involves managing bookings, responding to inquiries, and resolving issues to ensure a seamless and positive customer experience.
Key Responsibilities:
Reservations Management:
- Process and manage reservations through phone, email, or online systems.
- Maintain accurate records of bookings, cancellations, and changes.
- Monitor availability and optimize reservation schedules to maximize occupancy or capacity.
- Coordinate with relevant departments (e.g., HQ, Operations & Sales team) to ensure smooth execution of services.
Customer Service:
- Respond promptly to customer inquiries and provide professional support.
- Handle complaints and resolve issues effectively and efficiently.
- Guide clients through services, offers, and on matters pertaining company/airline policy.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Work hand in hand with the Ground Handling Agents ensuring service quality is maintained.
Administrative & Reporting:
- Maintain customer databases and update reservation records.
- Generate reports on reservations, sales, and customer feedback.
- Assist in preparing promotional materials and communicating offers to clients.
Qualifications:
- ITE Certification or equivalent or higher. Qualification in related field is preferred.
- Experience in a reservations or customer service role, preferably in the aviation industry.
- Excellent communication skills in English. Holding ability to speak and write in more languages is a plus.
- Proficient in reservation software and MS Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and work under pressure in a fast-paced environment.
Salary Range Offered: SGD 2,400 - SGD 3,000
