Customer Service & Enrolment Support Executive (6-Month Contract)
Be the first voice parents trust in their child's early years journey.
At Busy Bees Asia, we are shaping the future of early childhood education across more than 900 centres globally. We are looking for a Customer Service & Enrolment Support Executive who is warm, responsive, and detail-oriented to support parent engagement and enquiry management on a 6-month contract.
In this role, you will be the first point of contact for prospective parents, guiding them through their initial enquiries and supporting them in taking the next step in their preschool journey. Beyond responding to enquiries, you will play a key role in building trust, creating positive first impressions, and supporting enrolment outcomes.
Why This Role Matters
Choosing a preschool is a significant decision for every parent. Every interaction shapes their confidence in our centres. Your ability to communicate with clarity, empathy, and professionalism will directly influence their experience and decision-making.
Key Responsibilities
- Manage and respond to parent enquiries across multiple channels (email, phone, and digital platforms) in a timely and professional manner
- Guide prospective parents towards booking centre visits and progressing in their enrolment journey
- Maintain accurate and up-to-date records in CRM systems, including enquiries, visits, and follow-ups
- Provide clear and accurate information on centres, programmes, and enrolment processes
- Coordinate with centre teams on visit arrangements, follow-ups, and parent queries
- Handle feedback and concerns professionally, ensuring a positive customer experience
- Conduct proactive follow-ups on enquiries and survey responses to strengthen engagement and conversion
- Support team operations through administrative tasks and ad hoc projects as required
Requirements
- 1-3 years of experience in customer service, call centre, or customer-facing roles
- Strong verbal and written communication skills, with the ability to engage and build rapport with parents
- Comfortable managing high volumes of enquiries in a fast-paced environment
- Detail-oriented, organised, and able to manage multiple tasks effectively
- Experience with CRM systems and telephony platforms is an advantage
- Customer-focused, empathetic, and professional in handling enquiries and feedback
- Able to remain calm under pressure and manage challenging situations effectively
- Resourceful, adaptable, and takes ownership of responsibilities
- Ability to communicate in Chinese is an advantage (to support diverse parent groups)
Why Join Us
- Make a meaningful impact - Support parents in making important decisions for their child's early education
- Purpose-driven work - Contribute to shaping children's early learning experiences
- Develop your skills - Gain exposure to customer experience, CRM systems, and the education sector
- Supportive environment - Work alongside a collaborative and passionate team
If you enjoy helping others, communicating with purpose, and creating positive first impressions, we welcome you to join us in shaping the future of early childhood education.
