EUC Engineer

Key Responsibilities

. End-User Computing & Device Management
Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft Intune and/or SCCM
Troubleshot complex endpoint and workspace-related issues

. Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
Security & Compliance
Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements

. User Support & Operations
Provide Level 2 / Level 3 support for workspace-related incidents and service requests
Perform root cause analysis and implement long-term solutions for recurring issues
Collaborate with Service Desk and infrastructure teams to improve support efficiency
Documentation & Continuous Improvement
Maintain technical documentation, SOPs, and operational runbooks
Participate in technology refresh, pilot, and proof-of-concept (POC) activities

Required Skills & Experience

. Technical Skills

Strong experience with Windows 11 and Microsoft 365
Hands-on experience in Intune, and SCCM (Mandatory)
Hands-on experience in Virtual environment (VDI/AVD) (Mandatory)
Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
Basic to intermediate PowerShell scripting skills
Familiarity with ITIL-based support processes

. Experience

2-4 years of experience in Workspace role
Experience supporting enterprise or corporate IT environments