EUC Engineer

Role Overview
We are seeking a Workspace Technology Engineer to support, maintain, and enhance end-user workspace technologies across the organization. This role involves managing day-to-day operations while contributing to workspace design improvements and technology initiatives to enhance user experience, security, and productivity.

Key Responsibilities

End-User Computing & Device Management

• Manage device lifecycle processes including provisioning, patching, upgrades, and decommissioning.

• Administer endpoint management platforms such as Microsoft Intune and/or SCCM.

• Troubleshoot and resolve complex endpoint and workspace-related issues.

Workspace & Collaboration Technologies

• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.

• Assist in enhancing collaboration and productivity tools.

• Support virtual desktop and remote access solutions such as AVD or VDI environments.

Security & Compliance

• Implement and maintain endpoint security controls including BitLocker, Microsoft Defender, and compliance policies.

• Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access.

• Ensure workspace environments comply with internal security, audit, and regulatory requirements.

User Support & Operations

• Provide Level 2/Level 3 support for workspace-related incidents and service requests.

• Perform root cause analysis and implement long-term fixes for recurring issues.

• Collaborate with Service Desk and infrastructure teams to improve operational efficiency.

Documentation & Continuous Improvement

• Maintain technical documentation, SOPs, and operational runbooks.

• Participate in technology refresh programs, pilots, and proof-of-concept initiatives.

• Identify opportunities for automation and innovation (including AI-driven improvements) to enhance user experience, stability, and security.

  Ankita
  EA Licence Number: 23C2060 Registration ID is R22109715

  Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

  This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

  e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA