EUC Engineer

RESPONSIBILITIES:

• Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning.
• Administer endpoint management platforms such as Microsoft Intune and/or SCCM.
• Troubleshot complex endpoint and workspace-related issues.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoinT.
• Assist with collaboration and productivity tool enhancements.
• Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable.
• Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies.
• Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access.
• Ensure workspace environments meet internal security, audit, and compliance requirements.
• Provide Level 2 / Level 3 support for workspace-related incidents and service request.
• Perform root cause analysis and implement long-term solutions for recurring issues.
• Collaborate with Service Desk and infrastructure teams to improve support efficiency.
• Maintain technical documentation, SOPs, and operational runbooks.
• Participate in technology refresh, pilot, and proof-of-concept (POC) activities.
• Proactively identify opportunities (automation AI etc.) to improve user experience, stability, and security.

REQUIREMENTS:

• 2-3 years of experience in End-User Computing / Workspace / EUC roles in enterprise or corporate IT environments.
• Strong experience with Windows 11 and Microsoft 365.
• Hands-on experience with endpoint management tools (Intune, SCCM).
• Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls.
• Basic to intermediate PowerShell scripting skills.
• Familiarity with ITIL-based support processes.