Role Overview
The Workspace Technology Engineer is responsible for supporting, maintaining, and enhancing end-user workspace technologies across the organisation. This role requires strong hands-on experience in endpoint management, particularly in JAMF and SCCM, alongside day-to-day operations and continuous improvement initiatives.
Key Responsibilities
Endpoint & Device Management
- Manage the full lifecycle of end-user devices, including provisioning, patching, upgrades, and decommissioning
- Administer and maintain endpoint management platforms, primarily JAMF and SCCM
- Perform software packaging, deployment, and patch management across enterprise environments
- Troubleshoot complex endpoint and device-related issues
- Workspace & Collaboration Technologies
- Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
- Support virtual desktop and remote access solutions such as AVD or VDI where applicable
- Enhance collaboration tools to improve user productivity and experience
Security & Compliance
- Implement and maintain endpoint security controls such as BitLocker, Microsoft Defender, and compliance policies
- Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
- Ensure compliance with internal security, audit, and regulatory requirements
User Support & Operations
- Provide Level 2 / Level 3 support for workspace-related incidents and service requests
- Perform root cause analysis and implement long-term fixes for recurring issues
- Collaborate with Service Desk and infrastructure teams to improve support efficiency
Documentation & Continuous Improvement
- Maintain technical documentation, SOPs, and operational runbooks
- Participate in system improvements, pilots, and proof-of-concept (POC) initiatives
- Identify opportunities for automation and optimisation to enhance user experience and system stability
Required Skills & Experience (Mandatory)
- Strong hands-on administration experience in JAMF Admin Console
- Must be experienced in configuring policies, managing devices, and troubleshooting issues, not limited to read-only access
- Strong hands-on administration experience in SCCM Admin Console
- Must have experience in software packaging, deployments, patch management, and troubleshooting, not limited to monitoring or read-only access
- Strong experience with Windows 11 and enterprise endpoint environments
- Familiarity with ITIL-based support processes
- Basic to intermediate PowerShell scripting skills
- Minimum 3-5 years of experience in Workspace or End-User Computing roles within enterprise environments
Good to Have
- Experience with Microsoft 365 and Microsoft Intune
- Exposure to Azure Virtual Desktop (AVD) or VDI environments
- Experience with AWS Workspace or AWS Admin Console
- Experience in regulated or compliance-driven environments
- Microsoft certifications related to Modern Workplace or Endpoint Management
- Experience with ServiceNow or other ITSM tools
