Shift Manager - Esports Café Operations
Multiple Locations (Beauty World, Lavender, Holland Village, Dhoby Ghaut)
6 days per week
Role Overview:
Managed daily operations of a fast-paced esports café environment, overseeing customer experience, team coordination, and outlet performance across multiple locations.
Key Responsibilities:
- Supervised day-to-day outlet operations, ensuring smooth workflow during shift hours
- Managed cashiering and financial transactions with accuracy and accountability
- Delivered high-quality customer service, handling inquiries and resolving issues efficiently
- Oversaw preparation of food and beverages, maintaining hygiene and service standards
- Coordinated staff duties and supported team performance during peak periods
- Executed ad-hoc operational tasks to support business needs
Key Skills Developed:
- Operations management
- Customer experience & service excellence
- Team supervision & coordination
- F&B handling and compliance
- Problem-solving in fast-paced environments
