Company Overview
Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, diverse dining, and extensive facilities. They are committed to diversity, pay equity, and fostering an inclusive, equitable workplace for all employees.
Job Summary
Lead and coordinate daily hotel operations to ensure high guest satisfaction. Support front office management in developing standards, hiring, and training staff to uphold hotel quality and service excellence.
Responsibilities
- Lead daily hotel operations to deliver seamless guest experiences and operational efficiency
- Monitor and enforce compliance with established hotel standards and procedures to maximize guest satisfaction
- Collaborate with the Assistant Front Office Manager to develop and maintain a comprehensive front desk standards and procedures manual
- Support the Assistant Front Office Manager in recruiting, hiring, and training front office staff to meet hotel service standards
- Apply strong leadership and interpersonal skills to motivate teams and foster effective communication across departments
Required competencies and certifications
- Degree or Diploma in Hospitality or a relevant field
- Minimum 3 to 5 years of experience in hotel operations or a related hospitality role
Preferred competencies and qualifications
- Demonstrated ability to work independently while contributing as a collaborative team member
- Assertiveness and maturity in managing operational challenges and team dynamics
