Server Delivery Specialist

About the Role

We are seeking a Server Delivery Specialist to join our IT operations team. The primary responsibility of this role is to maintain delivery data accuracy, support server deployment processes, handle first-level system exceptions, and coordinate operational activities across multiple stakeholders. The ideal candidate should have strong attention to detail, good execution skills, and the ability to manage multiple tasks in a fast-paced data centre environment.

Key Responsibilities

• Maintain delivery data accuracy by interacting with delivery platforms and ensuring all delivery-related information is current and up to date
• Act as the first-tier handler for system exceptions that require human intervention, escalating where necessary
• Coordinate event responses for power over-subscription incidents at the rack or row level, working with business owners to arrange server relocation within defined time windows
• Manage and coordinate the execution of server relocation tasks, including preparing approval documentation, communicating with stakeholders, and arranging physical delivery with vendors
• Track and analyze long-tail server delivery statuses, flagging servers for long-term improvement and retrospective review
• Manage accessories inventory (e.g., AOC cables, CAT5, racks, RPDUs, side panels),monitor safety stock levels, and follow up on orders and delivery status
• Perform data validation, cleaning, and correction across data centre records including devices, racks, delivery behaviors, and events
• Support IPIO operations for offsite activities

Job Qualifications

• Diploma or Bachelor's degree in IT, Engineering, or a related field (or equivalent practical experience)
• Proficiency in both English and Mandarin (reading and writing) to support effective communication with local teams and client teams based in China
• Proficient in Microsoft Office tools, particularly Excel, for data tracking and reporting (e.g., filtering, formulas, pivot tables)
• Strong attention to detail and demonstrated reliability and accountability in handling operational tasks

Core Competencies

• Good execution skills with the ability to follow and uphold standard operating procedures (SOPs)
• Effective communication and stakeholder coordination skills across internal teams and external vendors
• Ability to prioritise and manage concurrent operational tasks in a fast-paced environment while meeting deadlines

Preferred Qualifications

• Experience in data centre operations or IT support
• Familiarity with asset or inventory management processes
• Basic understanding of servers, networking, or power systems

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioner sand engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets fine-tuned, industry-specific LLMs and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.