Enterprise Service Management (ServiceNow) Delivery Engineer

General Key Requirements:

• Location: Singapore
• Role: Enterprise Service Management (ServiceNow) Delivery Engineer
• Domain: Financial Services
• Area of Focus: Data Centre & Network Operations
• Experience: 5+ years in network engineering / operations with exposure to CMDB and IT service management
• Reports to: SVP, Data Centre & Network Operations

• This augmented engineering role delivers the network component of clients Enterprise Service Management (ESM) onboarding onto ServiceNow.
• The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.
• The role is delivery-focused and works alongside clients permanent Network Operations team and the ESM programme, with data quality and repeatable onboarding as core outcomes
• Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.
• Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
• Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
• Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
• Troubleshoot discovery gaps and data-quality issues, driving them to resolution
• Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
• Support ongoing data-quality governance and hand over repeatable processes to the permanent team
• Hands-on ServiceNow Discovery and Service Mapping experience.
• Strong understanding of CMDB data models, CI relationships and data-quality practices.
• Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
• Scripting/automation (Python, PowerShell) for data reconciliation is an advantage.
• Detail-oriented with strong data-validation discipline