Enterprise Service Management (ServiceNow) Delivery Engineer

Hiring | Enterprise Service Management (ServiceNow) Delivery Engineer

Location: Singapore / 1 year Contract
Experience: 5+ Years
Domain: Financial Services - Data Centre & Network Operations

Role Overview

We are looking for an experienced Enterprise Service Management (ServiceNow) Delivery Engineer with a strong background in network engineering/operations, ServiceNow Discovery, Service Mapping, and CMDB.

The role will focus on onboarding a 450+ network device estate into ServiceNow, ensuring accurate CMDB data, network discovery, topology mapping, and repeatable ESM onboarding processes.

Key Responsibilities

• Execute network discovery using ServiceNow Discovery and Service Mapping.
• Validate, reconcile, and remediate CMDB configuration items (CIs) and relationships.
• Onboard network devices, dependencies, attributes, and mappings into ServiceNow.
• Configure and refine discovery patterns, probes, and credentials.
• Troubleshoot discovery gaps and CMDB/data-quality issues.
• Document discovery configurations, onboarding procedures, and CMDB standards.
• Support ongoing CMDB data-quality governance and knowledge transfer to the permanent Network Operations team.

Mandatory Skills

• 5+ years of experience in network engineering / network operations.
• Hands-on experience with ServiceNow Discovery and Service Mapping.
• Strong understanding of CMDB, CI relationships, and data quality.
• Good knowledge of routing, switching, firewalls, and network topology.
• Experience with enterprise IT Service Management / ServiceNow environments.
• Strong troubleshooting and data-validation skills.

Good to Have

• Python / PowerShell scripting for automation and data reconciliation.
• Experience with large-scale network discovery and CMDB onboarding.
• Financial services / banking environment experience.
• Strong documentation and stakeholder communication skills.

Reporting to: SVP - Data Centre & Network Operations