ServiceNow Delivery Engineer Enterprise Service Management - (NPW)
ServiceNow Delivery Engineer Enterprise Service Management - (NPW)
milestone technologies, inc.5-7 Years
- Posted 15 hours ago
- Be among the first 10 applicants
Job Description
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Job Summary
This augmented engineering role delivers the network component of the Enterprise Service Management (ESM) onboarding onto ServiceNow. The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.
The role is delivery-focused and works alongside the permanent Network Operations team and the ESM program, with data quality and repeatable onboarding as core outcomes.
Key Responsibilities
Delivery & Engineering
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com
Please be advised of the following official Milestone Technologies recruitment policies:
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.
No Recruitment Fees
Milestone Technologies never requests any form of payment, security deposit, laptop/equipment fee, or processing fee at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Job Summary
This augmented engineering role delivers the network component of the Enterprise Service Management (ESM) onboarding onto ServiceNow. The engineers will drive network discovery, CMDB validation and onboarding of the 450+ device estate, ensuring accurate, trustworthy configuration data underpins service management and operational processes.
The role is delivery-focused and works alongside the permanent Network Operations team and the ESM program, with data quality and repeatable onboarding as core outcomes.
Key Responsibilities
Delivery & Engineering
- Execute network discovery across the 450+ device estate using ServiceNow Discovery and Service Mapping.
- Validate, reconcile and remediate CMDB configuration item (CI) data for network assets and relationships.
- Onboard network devices and dependencies into the ESM/ServiceNow platform with accurate attributes and mappings.
- Define and refine discovery patterns, probes and credentials for reliable, repeatable network discovery.
- Troubleshoot discovery gaps and data-quality issues, driving them to resolution.
- Document onboarding procedures, discovery configuration and CMDB data standards for network assets.
- Support ongoing data-quality governance and hand over repeatable processes to the permanent team.
- 5+ years in network engineering / operations with exposure to CMDB and IT service management.
- Hands-on ServiceNow Discovery and Service Mapping experience.
- Strong understanding of CMDB data models, CI relationships and data-quality practices.
- Solid network fundamentals (routing, switching, firewalls) to interpret discovered topology.
- Scripting / automation (Python, PowerShell) for data reconciliation is an advantage.
- Detail-oriented with strong data-validation discipline.
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com
Please be advised of the following official Milestone Technologies recruitment policies:
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.
No Recruitment Fees
Milestone Technologies never requests any form of payment, security deposit, laptop/equipment fee, or processing fee at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.
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