Endpoint Security Engineer

We are seeking a hands-on Endpoint Security Engineer to manage, operate, and enhance enterprise endpoint protection capabilities. This role focuses on administering tools such as Symantec Endpoint Protection Manager (SEPM) and Microsoft Defender, while working closely with IT operations, security teams, and end users to protect endpoints against evolving threats.

Key Responsibilities

Endpoint Protection

• Administer, operate, and maintain endpoint security solutions (SEPM / Microsoft Defender or equivalent)
• Deploy and manage endpoint protection policies (anti-malware, IPS, firewall, device control)
• Generate regular security posture reports to identify gaps
• Manage end-to-end lifecycle of endpoint agents
• Perform upgrades and rollouts during scheduled maintenance windows

User Support & Operations

• Provide Level 2 / Level 3 support for incidents and service requests
• Monitor security alerts, investigate incidents, and perform root cause analysis

IT Service Management

• Follow ITIL processes (Incident, Problem, Change Management)
• Maintain tickets with proper documentation and resolution details
• Ensure SLA adherence and timely issue resolution

Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, and knowledge articles
• Maintain runbooks for operational tasks

Required skills and qualifications:

. Singapore Citizensonly (due to security clearance requirements)

. Degree in Computer Science, IT, IT Security, or related field

. 2-4 years of relevant experience

. At least 1 year of hands-on experience with SEPM / Microsoft Defender

. Experience with Host Intrusion Prevention / Detection (HIPS / HIDS)

. Experience in Windows and/or Linux (RedHat) administration

. Strong multitasking ability, communication, and interpersonal skills

Preferred skills and qualifications:

. Knowledge of Microsoft Defender is a bonus

. Experience with scripting programming languages (e.g. PowerShell, Python) for automation