Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
We are looking for a skilled Endpoint Security Engineer to manage, operate, and enhance our endpoint protection capabilities across the enterprise. This role is responsible for the day-to-day administration, monitoring, and continuous improvement of endpoint security controls, with a strong focus on Symantec Endpoint Protection Manager (SEPM) and Microsoft Defender. The ideal candidate is hands-on, security-focused, and comfortable working closely with IT operations, security teams, and end users to protect endpoints against evolving threats.
Responsibilities
Endpoint Protection
- Administer, operate, and maintain Symantec Endpoint Protection Manager or Defender or any other endpoint security solution.
- Deploy, configure, and manage endpoint protection policies, including anti-malware, IPS, firewall, and device control
- Generate security posture reports regularly to identify gaps in protection and manage the end-to-end lifecycle of the Symantec agent.
- Perform upgrades and rollouts during weekend maintenance window
User Support & Operations
- Provide Level 2 / Level 3 support for incidents and service requests
- Monitor endpoint security alerts, investigate incidents, and perform root cause analysis
IT Service Management
- Understands ITIL processes for Incident, Problem, Change Management
- Create and update tickets with detailed documentation and resolution steps
- Maintain SLAs and ensure timely ticket resolution
Documentation & Knowledge Management
- Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)
- Maintain runbooks for common operational tasks
Required Technical And Professional Expertise
- Singaporeans only
- A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience
- At least 1 year of experience with SEPM / Defender
- Experience with Host Intrusion Prevention & Detection (HIPS / HIDS)
- Experience with Windows and/or Linux (RedHat) system administration
- Able to prioritize multiple tasks in a dynamic working environment, with strong communication and interpersonal skills
Preferred Technical And Professional Experience
- Knowledge of Microsoft Defender is a bonus
- Experience with scripting programming languages (e.g. PowerShell, Python) for automation
