E-Commerce Operations Specialist

About BUZUD

BUZUD is a leading Singapore-based medical device manufacturer and healthcare technology company. We are dedicated to reimagining healthcare by developing innovative diagnostic, monitoring, and home-use medical devices integrated with cutting-edge AI software. From Continuous Glucose Monitoring (CGM) systems to respiratory support and smart health wearables, we empower individuals to take a proactive role in managing their health. As we continue to expand our digital footprint, we are looking for a passionate E-Commerce Operations Specialist to join our dynamic team.

Position Overview

We are seeking an experienced and results-driven E-Commerce Operations Specialist to manage and scale our online sales channels. In this role, you will be responsible for the day-to-day operations and growth of BUZUD's independent brand website as well as our official stores on major marketplaces, including Shopee, Lazada, and TikTok Shop. You will play a crucial role in driving online revenue, optimizing customer journey, and expanding our digital market presence.

Key Responsibilities

. Platform Management: Oversee the daily operations of BUZUD's independent e-commerce website and market place stores (Shopee, Lazada, TikTok Shop).

. Campaign Execution: Plan, coordinate, and execute e-commerce campaigns, mega-sales (e.g., 11.11, payday sales), and platform-specific promotional events to drive traffic and conversion.

. Listing Optimization: Manage product listings, ensuring accurate pricing, compelling copywriting, SEO optimization, and high-quality visual content.

. Data Analysis & Reporting: Monitor daily sales performance, track key metrics (conversion rate, traffic, ROI), and generate reports to provide actionable insights for continuous operational improvement.

. Inventory & Supply Chain Coordination: Monitor stock levels closely and coordinate with the supply chain and fulfillment teams to ensure timely restocking and seamless order fulfillment.

. Customer Experience: Oversee customer service operations for online channels, manage customer inquiries, resolve issues promptly, and maintain excellent store ratings and reviews.

. Market Research: Stay updated on e-commerce trends, competitor activities, and platform policy changes to adapt strategies accordingly.

Qualifications & Requirements

. Experience: 2 to 3 years of proven, hands-on experience in e-commerce operations, digital marketing, or a related field.

. Platform Expertise: Solid experience operating DTC websites and major marketplaces (Shopee, Lazada, TikTok Shop).

. Analytical Skills: Strong ability to analyze data, interpret e-commerce metrics, and translate them into strategic actions.

. Work Ethic: Highly organized, self-motivated, and capable of working independently and effectively in a hybrid/WFH environment.

. Language: Excellent written and verbal communication skills in English. Proficiency in Mandarin (Chinese) is a strong plus for coordinating with regional teams.

. Plus: Previous experience working with Medical Devices, Healthcare, or Wellness products is highly advantageous and will be considered a major plus.

What We Offer

. Flexibility: A hybrid work environment with partial Work-From-Home (WFH) arrangements.

. Growth: The opportunity to be a core part of a rapidly growing, innovative healthcare technology brand.

. Impact: Meaningful work that contributes to empowering people's health and wellness globally.

. Compensation: Competitive salary package with performance-based incentives.

Interested candidates

Please submit your application with a detailed resume, or email your resume to [Confidential Information].

Only shortlisted candidates will be notified.