Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The team is responsible for the flow of all products to stores and to the hands of our guests (ecom), in a timely., efficient, and cost-effective manner, ensure the entire operations are in compliance with company policies such as finance, inventory control and accounting, assets protection, data security.
This position is based out of Singapore. Reporting to the Asia Fulfillment Senior Manager, this position is to develop and manage 3rd party logistics supplier operated DC for omni-channel fulfillment, which includes but not limited to retail and pullback. The manager is also responsible for leading the function of outbound & return logistics within ASEAN. As for long term business plan, to support Asia Fulfillment Senior Manager for strategic setting of Lululemon distribution network within ASEAN.
A day in the life
- Own the responsibility for all aspects of DC operations, including inbound receiving, outbound distribution, store pullback, value added service for products and non-merchandise fulfillment to all channels
- Drive and monitor logistics flow for product to achieve speed to market. Support other business functions to enhance customer satisfaction among channels
- Safeguard procedures (SOP's), identify problems and quickly resolve them.
- Build up cross-functional collaboration with other internal parties, including inbound logistics, trade and compliance, product, digital, retail, IT within SEA Store Support Center (SSC) as well as our counterparty in APAC
- On an aligned regular basis, share operational knowledge relating to DC and logistics to store manager, retail and other teams who can be benefit from know-how and improve efficiency from both sides
- Maintain and execute effective operation control and performance index to measure against logistics partner. Ensure the measurement is associated with the latest business requirement.
- Participate in monthly performance reviews with our 3rd party DC partners. Report on their performance and communicate any gaps in SLA to key internal stakeholders.
- Establish best practice and methodology with logistics partner for continuous improvement in terms of operation efficiency, speed to market and cost effectiveness, which can be applied to all lululemon DCs within Singapore.
- Manage and develop the team, engage the team in problem solving, ensure each team member is clear about their roles and responsibilities. Assess team member's strength and motivate them to reach individual goals as well as team targets
- Prepare annual DC operating budget and capital request, communicate forecasts and changes efficiently with internal parties as well as our logistics partner properly by holding the sensitivity of data
- Ensure inventory integrity and accuracy both physical and system wise
- Proactively identify risks and create contingency plans that minimize impact under unanticipated circumstances
- Create compliance between operations and company standards or legal requirements
- Provide a work environment that is upbeat, fun, and inspiring
- Other duties and projects may be assigned
Qualifications:
- Degree or diploma in business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent
- Minimum 5 years of experience in selfmanaged or 3PL bonded distribution center and logistics operations, distribution environment. Apparel retail related experience is preferred
- Have deep market intelligence and sound knowledge of LEAN thinking concept and implementation
- Solid understanding of all aspect of enterprise management system, especially in RMS
- Excellent time management, planning and organizational capability
- Strong interpersonal and leadership skills are required, experience of leading a team is preferred
- Good team spirit and proactive personality, hands on position
- Clear communications skills to inspire, motivate and provide crossfunctional leadership
- Strong IT skills (Microsoft office applications, familiar with WMS software applications and retail systems)
- Ability to think outside of the box, enjoy challenges and is solutionsoriented
- Good command of spoken and written English.
Must haves:
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Learn more about what it's like working for lululemon in our Asia-Pacific markets:
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