Director, Business Operations and Go-to-Market

Job Title:Director, Business Operations and Go-to-Market (BizOps & GTM)

Reports to: Chief Executive Officer (CEO)

Role Overview

We are seeking a high-capacity operator and strategic leader to join our leadership team as the Director of Business Operations & Go-to-Market. Reporting directly to the CEO, this hybrid role integrates company-level business operations, commercial execution, and health-system AI adoption leadership-ensuring that EndeavourX's products achieve real-world clinical and operational impact across NUHS and external clients.

This is a pivotal role for a fast-growing AI spinout. You will:

. Drive operational excellence across multiple functions.

. Lead cross-functional GTM strategy and execution.

. Oversee AI workflow integration, adoption, and benefits realisation with health-system partners.

. Act as an organisational force multiplier, building structure, cadence, and accountability as the company scales.

The role will suit a strategic thinker withstrong stakeholder management, a builder's mindset, and exceptional ability to execute in a dynamic startup-enterprise hybrid environment. As the company grows, this role offers a pathway toward expanded senior leadership responsibilities.

Key Responsibilities

1. Business Operations (BizOps)

Strategic & Cross-Functional Operations

. Partner with CEO/COO to integrate day-to-day operations across legal, finance, HR, product, clinical, data science, and customer-facing teams.

. Establish and lead the BizOps function, including OKR setting, quarterly business reviews, operating rhythms, and cross-functional execution cadences.

. Develop and standardise company-wide processes to support internal scaling (hiring, onboarding, budgeting, resource planning), and external scaling (product deployments, customer engagements).

Organisational Structure & Leadership

. Build operating models to align clinical, technical, and commercial teams for rapid AI use-case rollout.

. Maintain executive-ready reporting for the CEO and COO, including Board materials, management accounts summaries, performance dashboards, and KPI packs.

2. Go-to-Market (GTM) Strategy & Execution

GTM Strategy & Commercial Engine Building

. Lead strategic initiatives and special projects from the CEO/COO, including major accounts, partnership structuring, and pricing strategy.

. Develop and refine GTM strategy across segments (public healthcare, private hospitals, regional markets), aligning commercial pipeline with product and clinical priorities.

. Define customer segmentation, ICPs, commercial channels, and expansion roadmaps.

Execution & External Engagement

. Own execution of GTM plans, including negotiations, contracting, procurement cycles, and stakeholder management.

. Partner closely with Sales & Customer Success teams to accelerate pipeline progression, customer onboarding, and product usage.

3. Sales & Customer Success Oversight (As Required)

(Especially during VP Sales & CS maternity leave in 1H 2026)

. Provide interim leadership of Sales & CS, ensuring continuity of day-to-day sales operations, reporting, pipeline hygiene, and customer engagement.

. Mentor junior team members to maintain delivery reliability during the transition period.

4. AI Workflow Integration, Adoption & Scaling

This Director will co-lead, with the CEO/COO, the operationalisation of AI use cases across clinical and operational settings.

Workflow Integration & Change Management

. Engage clinical, nursing, operations, and allied health teams to mapcurrent vs future workflowsfor AI-enabled processes.

. Lead workflow redesign efforts to integrate AI tools intopatient-careand administrative pathways.

. Coordinate closely with project technical leads andPMOson technology development, integration, and Epic/downstream system alignment.

. Ensure implementations meet clinical governance standards and regulatory expectations.

Adoption, Implementation & Scaling

. Lead institutional rollout of AI use cases: pilots, onboarding, adoption cycles, and scale-up.

. Develop implementation playbooks, SOPs, and site-specific operational guides.

. Align adoption activities with enterprise-level programmes within health systems, ensuring EndeavourX products land firmly in operational practice.

5. Benefits Realisation & KPIs

. Support development of benefits cases (throughput gains, staff time saved, clinical efficiency, safety outcomes).

. Define and track adoption metrics, usage analytics, benefit realisation, and operational KPIs for AI deployments.

. Work with health system PMOs and EndeavourX leadership to feed results into portfolio reporting, quarterly business reviews, and Board updates.

. Use metrics to continually refine commercial positioning and customer success narratives.

6. Stakeholder Management

. Serve as the connective tissue across clinical, operational, IT, innovation, and leadership stakeholders in NUHS and external clients.

. Represent EndeavourX in working groups, customer governance forums, and transformation programmes.

. Provide structured updates to PMOs or executive steering committees as needed.

. Build trusted senior-level relationships to drive alignment and unblock issues swiftly.

Qualifications & Experience

. 7-10 years of experience in business operations, GTM, strategy, project management, or healthcare transformation roles in health tech, SaaS, or regulated industries.

. Proven experience in startups, scale-ups, or corporate spinouts.

. Track record in leading cross-functional initiatives and large-scale operational rollouts.

. Excellent communicator with strong senior-stakeholder management instincts.

. Experience with healthcare systems, public sector environments, or regulated technology is advantageous.

. Familiarity with AI-enabled workflow redesign, digital transformation, or implementation science is a strong plus.