Digital Innovation & Experience Specialist, Contract

Digital Innovation& Experience Specialist, Contract

Responsibilities

. Support the development of experiences for how customers navigate, learn, shop, configure, and purchase products.

. Collaborate with key cross functional teams within the region to integrate business priorities and strategies into enhancing the customer journey and shopping experience.

. Track performance against established benchmarks, analyze customer engagement and experience metrics, report out regularly on performance and identify actionable insights.

. Support the development of strategic briefs to inform cross functional partners of business priorities, experience opportunities, and performance.

. Conduct research on market & competitor trends and analyze consumer behavior and internal performance to drive optimization, expansion, and business case development.

Additional Requirements

. Experience working closely with creative and UX teams to help develop innovative customer experiences and shopping journeys.

. Regular meetings with counterparts in Europe/US during overlapping business hours.

Key Qualifications

4+ years of experience defining and developing consumer facing digital shopping journeys, or e-commerce experience.

Education and Experience

BA/BS required, MBA a plus