Sales Executive

JOB RESPONSIBILITIES:

. Prospect and promote jewellery products and services to walk-in as well as our online platforms customers

. Attend to customers queries in-store and online stores

. Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Tiktok, Carousell, WhatsApp, Emails) and inbound calls

. Ensure service delivery standards are met in achieving total customer satisfaction

. Be self-motivated and driven to achieve monthly sales targets

. Ensure merchandise and displays are consistently well presented

. Contribute to team effort by accomplishing related results as needed

. Inventory management - support merchandise transfer, stock take, inventory counts

. Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

. Conceptualize and set the best campaign merchandise plan for online campaigns

. Work together with operations to ensure smooth fulfilment process

. Actively manage online shop enquiries and maintain the highest customer satisfaction

JOB REQUIREMENTS:

. Service-oriented with strong interpersonal skills

. Candidate with retail or jewellery experience is an added advantage

. Dynamic, energetic, positive and driven to exceed targets

. Strong focus on self-improvement and performance

. Commercial awareness and sales drive - to sell more products through our multiple online platforms

. Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important

. General interest in working in different platforms, and a good knowledge of excel

. Able to work retail hours, weekends and public holidays

. Able to start work within short notice will be an advantage