Accounts Receivable - HV

Overall Function

You will play a key role in maintaining healthy cash flow by engaging customers, resolving payment issues, and ensuring accurate account management. Field support will be provided to help you better understand customers challenges and offer constructive solutions.

Key Responsibilities:

. Monitor accounts receivable (AR) aging reports and follow up on overdue payments.

. Engage with customers to understand payment delays and offer feasible payment solutions.

. Perform account reconciliations and resolve any billing or payment discrepancies.

. Maintain and update AR reports and customer payment histories.

. Execute dunning procedures in line with company policy.

. Ensure accurate documentation of all customer interactions and collection efforts.

. Participate in field surveys to gather insights (coaching provided).

Requirements:

. At least 1 year of relevant experience in AR or customer service. Candidates with more experience are also welcome to apply

. Proficient in Microsoft Excel

. Prior experience in customer engagement or field visits is advantageous.

. Strong communication and negotiation skills.

. Able to handle sensitive customer situations with professionalism and empathy.

. High attention to detail and good problem-solving skills.

. Ability to work independently and manage multiple accounts efficiently.