Providing support to a local corporate.
- End user support to users
- Assist in Operating Systems Migration and related support.
- Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
- Responsible for correcting all problems associated to supported list of End User Equipment and Software.
- Installation of software/application.
- Provide accurate and timely documentation with the IT Service Management Tool.
- Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
- Synchronizing application settings to environment requirement.
- Relocation of computer devices and peripherals.
- Setting up the end users profiles for applications.
- Proactive update and follow up to end users.
- Guide end user on required applicable tasks
- Other adhoc task as assigned.
- Maintain SLA and ensure service quality
- Other adhoc tasks as assigned.
