IT Desktop Support/Desktop Support Engineer - ALPLW001

Responsibilities:

• Provide first level end-user support, including computer troubleshooting, application troubleshooting/installation, basic networking issue
• Handling and logging all walk in/send in incident report and follow up outstanding cases
• To support project implementations as and when requested
• Solving user's applications problems such as Office365, messaging, etc
• Problems accessing to network resources
• Training for users on standard applications on one-on-one basis during helpdesk service
• Software upgrade
• Sourcing and installation of new software
• Inventory control on a half-yearly basis
• PC tuning
• Training for users on hardware usage

Requirement:

• Minimum 1 - 2 years experience in Desktop Support
• Minimum NITEC in IT relevant discipline
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of operating systems, software applications, and remote connection systems