Job Description

. Install, upgrade, support and troubleshoot Windows 7,Windows 8.1, Windows 10 and Microsoft Office
. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
. Provide user data and application recovery
. Providing Remotely support.
. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
. Use tools and methodologies to load, copy and customize operating system configurations for deployment
. Responsible for tracking hardware and software inventory
. Familiarize end users on basic software, hardware and peripheral device operation
. Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
. Works with vendor support contacts to resolve technical issues within the desktop environment
. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications& Microsoft or related security patches/Policies

. Install, upgrade, support and troubleshoot for printers,computer hardware and any other authorized peripheral equipment
. Performs general preventative maintenance tasks on computers, laptops,printers and any other authorized peripheral equipment
. Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
. Customize desktop hardware to meet user specifications and site standards
. Provide VIP support
. Resolve and update incidents with in SLA and also update stakeholders for P1cases
. Update KB with solution provided

Must Have:
Desktop engineer with asset management Experience.

Onboarding, offboarding, Inventory management, user management