Desktop Support Engineer

. PerformedDesktop Support services to users

. Receiving, prioritizing, documenting and actively resolving end userhelp requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

. Perform remote troubleshooting and resolution to address various endpoint relatedissues

. Perform technical escalation to onsite team if unable to resolve remotely

. Perform technical escalation to 3rd party vendor or resolver groups

. Update incident records

. Creates and update work instructions

. Document standards and procedures

Skill Description:

. Desirable: 1 year of Windows 10 and Microsoft Outlook Client

. Clear Spoken & Written English.

. Preferred:ITIL Foundation Certified and relevant technical skill certification

. 2 years experience providing desktop support

. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

. Demonstrate knowledge in the support of workstations, and related components

. Fluent inthe following applications: Microsoft Outlook Client, MS-Office O365

. Experiencewith desktop operating systems, including Microsoft Windows 10

. Goodverbal and written communication skills

. Good coordination skills

. Ability toprioritize effectively and work with a sense of urgency

. Effectively communicates with teammates and managers

. Diploma inthe field of computer science or related and/or 1 year experience in IT industry.

Please email resume in MS Word to [Confidential Information]