Desktop Support Engineer

Roles and Responsibilities

. Perform Desktop Support services to users

. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
. Perform imaging/re-imaging
. Perform asset inventories
. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
. Updates Incident records
. Creates and updates work instructions (where necessary)
. Document standards and procedures (where necessary)

Requirements

. Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

. Clear Spoken & Written English.
. Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
. Demonstrate knowledge in the support of workstations, and related components
. Good verbal and written communication skills
. Good coordination skills
. Ability to prioritize effectively and work with a sense of urgency
. Effectively communicates with teammates and managers.