Desktop Support Engineer

Job Overview

We are seeking a reliable, customer-focused Desktop Support Specialist (Level 1) to provide on-demand, task-based onsite technical support. In this role, you will respond to local dispatch requests to troubleshoot hardware, software, and basic network issues for end-users, ensuring quick resolution and minimal downtime.

Key Responsibilities

• Onsite Troubleshooting: Perform basic hardware diagnostics, component replacements (RAM, storage drives, peripherals), and cable management for workstations, laptops, and printers.
• OS & Software Support: Assist with Windows operating system setups, basic software installations, updates, patch deployment, and password resets.
• Network & Connectivity: Troubleshoot physical network connectivity issues, check patch cables, run basic ping tests, and verify local network/Wi-Fi access.
• Dispatch Execution: Accept, attend, and complete assigned task-based site visits efficiently, documenting all technical steps and resolution details in ticket updates.
• Asset & Cable Management: Assist with setting up new workstation equipment, unboxing, cabling, and basic asset tagging as instructed by senior engineers or client dispatch leads.

Qualifications & Requirements

• Experience: Hands-on experience in IT support, IT helpdesk, or field desktop support.
• Certifications (Preferred): CompTIA A+ or equivalent foundational hardware/networking certification.
• Technical Skills:
• Solid understanding of PC hardware components and Windows 10/11 operating systems.
• Familiarity with remote support tools, Microsoft 365, and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Basic knowledge of TCP/IP, DNS, DHCP, and local network setups.
• Soft Skills & Work Ethic:
• Strong problem-solving abilities and clear verbal communication skills.
• Punctual, reliable, and able to work independently when dispatched to client locations.
• Ability to follow step-by-step documentation and instructions provided by Level 2/3 remote support leads.