Desktop Engineer, Scientific IT Operations

Key Responsibilities

·        Provide Level 2 support for Windows, Linux, macOS and iPad environments.

·        Support endpoint onboarding, offboarding, technology refresh, OS patching and upgrade activities.

·        Manage scientific IT hardware, software and software licensing throughout their lifecycle.

·        Maintain inventory records and ensure compliance with licensing and asset management requirements.

·        Participate in technology evaluations, Proof-of-Concepts (POCs) and endpoint-related projects.

·        Generate compliance, asset and operational reports while supporting continuous improvement initiatives.

·        Coordinate project activities with users, vendors and internal stakeholders to ensure successful delivery.

·        Preferred Experience

·        Desktop and endpoint support

·        Asset and licence management

·        Technology refresh projects

·        IT operations and service management

·        Endpoint deployment and lifecycle management

Common Requirements

·        Bachelor's Degree in Information Technology, Computer Science or related discipline.

·        Minimum 3 years of relevant desktop, endpoint support or IT operations experience.

·        Strong technical troubleshooting and problem-solving skills.

·        Experience supporting enterprise end-user computing environments.

·        Ability to work independently and collaboratively in a fast-paced environment.

Good communication and stakeholder management skills.