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Role: Desktop Engineer
Work Location:12 Kent Ridge Cres, Level 6 NUS Central Library, Singapore 119275
Operating Hours :
Mon-Fri: 08:30 AM to 6:00 PM Sat: Need to rotate to cover alt Sat from 08:30 AM to 1:00 PM time-off will be arranged for Sat
JD:
Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support
Perform troubleshooting for client platform related problems
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
Provide timely status updates to relevant parties
Provide good customer experience/service
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded
Manage customer expectations and notify Team Lead in the event there is potential escalation
Diligently update and track the progress of resolution in the ticketing system
Qualifications:
Job ID: 147098905
Skills:
ticketing systems , Servicenow, Windows OS, Outlook, Networking, Jira, Ip Addressing, Lan, Windows 10, Wi-Fi, Active Directory, remote desktop tools, remote assistance tools, zendesk, Microsoft Office Suite
Skills:
ticketing systems , Microsoft Intune, Servicenow, Windows OS, Microsoft 365, Jira, remote access tools, Entra ID, laptop lifecycle management
Skills:
ticketing systems , Windows OS, Microsoft Intune, Servicenow, Microsoft 365, Jira, remote access tools, Entra ID, laptop lifecycle management
Skills:
Servicenow, M365, Mobile Device Management, Incident Support, Ms Outlook, deskside support, Win 11 applications, video conferencing support, laptop desktop re-image
Skills:
it security operations , Windows OS, Basic Networking, Data Migration, Desktop support, It Infrastructure Support, Active Directory, Asset lifecycle management, Troubleshooting
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