Desktop Engineer

Job Summary:

We are seeking a Desktop Support Engineer to provide reliable end-user support across helpdesk and onsite desktop functions for Windows 365 and physical PC environments. This role primarily handles remote support, with regular rotation into onsite support.

Key Responsibilities

• Rotate between Service Desk and onsite desktop support.
• Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
• Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
• Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
• Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
• Support Windows OS, Microsoft 365 applications, and related technologies.
• Maintain accurate ticketing records and up-to-date documentation.
• Collaborate with internal teams and vendors to resolve escalated issues.
• Ensure compliance with IT procedures, security standards, and asset management policies.

Requirements

• 2–4 years of experience in desktop, end-user, or helpdesk support with onsite exposure.
• Hands-on experience with Microsoft Intune or similar endpoint management tools.
• Strong knowledge of Windows OS, Microsoft 365, Entra ID, and basic networking.
• Experience with ticketing systems (e.g., ServiceNow, Jira).
• Experience providing remote support using remote access tools.
• Familiarity with laptop lifecycle management (setup, refresh, repair, asset tracking).
• Strong communication skills with a customer-focused approach.
• Good problem-solving skills and ability to work independently.
• Team player with adaptability and a proactive mindset.
• Working Hours:
• Service Desk: 0800–1700 or 1000–1900 (staggered shifts)
• Onsite Support: 0900–1830
• Preferred Certifications:
• MD-102, AZ-104, ITIL 4, CompTIA A+.
• SC-900 or AZ-500 is a plus.

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