Provide technical assistance and support related to deskside support, mobile device management, video conferencing support.
Troubleshoot Win 11 applications and provide technical detail to escalate to next level if needed
Perform laptop/desktop re-image and service request within SLA with asset tracking.
Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.).
Perform daily meeting room health check and resolve or escalate the issue to next level
ServiceNow ticket review, pickup and update
With initiative to feedback business and technical challenges
Communicating with other engineers, clients in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date to the ticket status
Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
Requirements:
ITE / Diploma in IT / Information Technology related
At least 2 years end user IT support in MNC/bank environmentwith min 50 users
ITIL certification is preferred.
Support timing:
0800 to 1700 / 1000 to 1900 Mon to Fri. Shifts will bedetermined with team members
Available for ad hoc weekend and after office hour support incident and system health check
