Job Description
This position provides the desktop support for the first contact point for customers. You will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
Responsibilities | CORE
- Perform troubleshooting for client platform related problems
- Perform Data Migration and device setup
- Respond promptly to incident and investigate escalated incidents
- Provide temporary or permanent resolution of incidents
- Provide timely status updates to relevant parties
- Perform service request related to client platforms
- Monitor the agreed service level for systems
- Document and maintain the configuration of systems
- Provide regular reporting to relevant parties
- Perform follow-up with vendor on replacement of hardware
- Perform asset management and update asset records
- Ensure service level meet requirement and propose action plans
- Support hardware refresh cycles and device replacement
Qualifications
- Diploma or Degree in Information Technology, Electrical or Electronic, Information Systems or equivalent discipline
- 3 to 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
- Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
- Good customer service skills
- Resourceful, independent, responsive and pro-active
- Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels
- Ability to build and maintain positive working relationships across projects, control teams and customers
Additional Information
We are driven by our AEIOU beliefsAdventure, Excellence, Integrity, Ownership, and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender's email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender's identity by contacting us at [Confidential Information].
