Job Description
- Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
- Support event, video conference with understanding knowhow and break fix
- Support and troubleshoot desktop Technology and application like Microsoft Office
- General concept for reporting, dashboard
- With proactive communication with senior executive with quick resolution and follow up plan
- Fast learner on new technology with data driven
- Ensuring proper documentation, notification, tracking, and follow up of all incidents
- Team Management with cross country is ideally passionate, high performer, fast learner, willing to take ownership work overtime required occasionally for emergency, project and VP support
- Facilitate requirements discussions, troubleshooting and translate specifications in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN.
Job requirements:
- 2+ years of work experience in large enterprise companies
- University degree in computer science or equivalent experience in IT
- Good knowledge in User & VIP Support and ITIL methodology
- Proven ability of project management
- Good Communication with different department and stakeholders
Good to have Requirements:
- Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in GCE O Level CHINESE) or equivalent) to facilitate requirements discussions, troubleshooting, and translate specifications with MANDARIN-SPEAKING ONLY stakeholders in China.
- Familiar with Mac OS system
Charles, Lau Ngie Hao License No.: 02C3423 Personnel Registration No.: R1656741
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.
