Key Roles & Responsibilities
- Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices - Windows and Apple Platforms
- Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
- Support remotely, if necessary
- Maintain hardware inventory at assigned locations
- Provision new users with hardware, software and account setup
- Provide with both remote and onsite support for multiple locations, if required
- Troubleshoot and resolve a variety of technical problems
- Assist with network connectivity issues
- Provide great communication and customer service to company employees in person and through phone calls and emails
- Work on assigned tasks and projects including hardware and software rollouts
- Work with hardware / software vendors, whenever required
- Provide training when needed help to facilitate users requests and in the implementation of company project
- Provide VPN support including end-user setup and problem
- Work closely with other support teams (client support team, application support team, server support team)
- Develop and document IT operational processes whenever required
- Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
- Assist on AV setup in meeting rooms for conference calls and meetings
- Provide regular checks and maintenance on system health of the meeting rooms
- Provide back-end support for live event broadcast
- Support ad-hoc IT project deployments
- Attend meetings to update current projects
- Attend trainings provided by the company
- Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
- IT Asset Management
Key Qualifications & Skills
- Minimum Diploma in Information Technology or equivalent in relevant discipline
- Minimum 2 years of experience in PC, hardware, software support & IT security preferably
- Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
- Preferably with MS Office 365 hands-on experience of minimum 1 year
- Level 1 & 2 Support
Key Requirements
- Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
- Helpful and able to communicate effectively with fellow colleagues and customers
- Fluent in English and writing
- Currently residing in Singapore
- Able to start work immediately or within short notice
Interested candidates are invited to apply online.
We regret to inform that only shortlisted candidates will be notified. Thank you.
