Desktop Engineer

DESKTOP AND SYSTEM ADMIN SUPPORT ENGINEER

Responsibilities:

• Will be stationed at Client's office in Shenton Way area
• Working Hours : Monday to Friday 8.30am to 6pm, excluding Saturday and Public Holiday
• Provide:

1. Level 1 Service Desk support to Corporate end-users on Desktop PC/Notebook PC/Peripherals/PDA, update software patches, basic AD knowledge and basic network problem (e.g. email, virus, network connectivity).
2. Level 1 support and troubleshooting for M365
3. Incident and Problem Management
4. Monitoring of critical events and alerts
5. Asset Inventory Management
6. Infrastructure administration (Basic System admin tasks such as AD, Email, Wireless account creation/deletion)

• To assist in IT related projects or activities (e.g. upgrades, migration, changes, maintenance, relocation), as when required.
• Coordinate with equipment vendors or 3rd party suppliers to resolve IT problem/issues.
• Any other ad-hoc IT related assignment when required.

Requirements:

• At least a Diploma in Computer Studies/Information System/Information Technologies or its equivalent.
• Min. 1-2 years of relevant experience in IT Support position with trouble-shooting skills.
• Must be customer service-oriented, a team player, a fast learner and able to communicate with all levels.
• Technical knowledge in Windows OS, M365, Intune, MS Office Suite, Trend Micro and other common desktop applications.
• Experience in PC cloning, data backup and restoration, create master images, and documentation, etc.
• Experience in using Remote Access Tools, VPN, etc.
• Experience in SLA (Service Level Agreement) and SOP (Standard Operation Procedure) an added advantage.
• Experience in using Microsoft SCCM and ManageEngine ServiceDesk Plus (SDP) Ticketing software an added advantage.
• Candidates with MCP, or MCSE, or CCNA or its equivalent an added advantage.
• Able to communicate well in both English & Chinese to liaise with Chinese speaking associates.