Industry: Healthcare
Working hours: 5.5 days, 44 hours
Contract: 1 year (Renewable)
- Perform troubleshooting for desktop, laptop, and client platform related issues
- Respond promptly to incidents and provide temporary or permanent resolutions
- Provide timely updates to relevant stakeholders
- Handle service requests related to client platforms and systems
- Monitor service levels and ensure SLA requirements are met
- Maintain and document system configurations and reports
- Support client platform implementation and upgrade projects
- Manage system changes through change request processes
- Provide technical support and advice to users or project teams
- Perform research and evaluation for client platform tools and systems
- Gather infrastructure and business requirements for implementation and support
- Propose and implement improvement plans when required
- Ensure operational standards and best practices are followed
- Any ad-hoc duties assigned relevant to the role
Requirements:
- NITEC/Higher NITEC/Diploma in IT, Computer Engineering, or related field
- Basic knowledge of Windows OS, Microsoft Office, and troubleshooting
- Good communication and interpersonal skills
- Able to work independently and in a team environment
- Willing to work in a healthcare environment
- Experience in desktop support or IT support will be an added advantage
- Basic knowledge of networking, hardware, and software support is preferred
