Deputy Manager, IT Infrastructure

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing both personal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of A+ (Superior) with Stable outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing talents for our sector. As a member of our talent pool, you can look forward to comprehensive professional training, sponsorship of professional qualifications, a friendly and collaborative culture and a competitive compensation package.

Key Responsibilities

1. Infrastructure Ownership

• Own end-to-end infrastructure stack:

. Data center (on-prem)
. Virtualization platforms (e.g., VMware/Hyper-V)
. Windows/Linux servers
. Storage & backup
. Network (LAN/WAN, firewalls, VPN)
.End-user compute

• Ensure availability, performance, and resilience of all production systems
• Maintain DR capability and conduct regular DR testing
• Manage patching, upgrades, and lifecycle planning
• Act as Level 3 escalation point for incidents

2. Cybersecurity & Compliance

• Implement and maintain infrastructure security controls
• Support regulatory and audit requirements (e.g., MAS TRM or equivalent frameworks)
• Oversee vulnerability management and remediation
• Ensure backup integrity and ransomware readiness
• Partner with Risk/Compliance teams on audit responses

3. Modernization & Automation

• Drive gradual modernization roadmap (e.g., hybrid cloud, automation, infra-as-code where relevant)
• Improve monitoring and observability
• Reduce manual interventions through automation
• Rationalize infrastructure costs (license, hardware, support contracts)
• Evaluate cloud readiness and migration feasibility

4. Vendor & Contract Management

• Manage relationships with infrastructure vendors and MSPs
• Review SLAs and performance
• Support renewals negotiation and optimize cost structures
• Clear establishment of roles & responsibilities with vendors with focus on Third Party Risk Management
• Oversee hardware procurement and lifecycle management

5. Governance & Documentation

• Maintain architecture diagrams and configuration documentation
• Establish infrastructure standards and policies
• Ensure change management discipline
• Support business continuity planning

Requirements

Mandatory:

• 10-15+ years in infrastructure engineering/operations
• Experience in insurance, financial services, or other regulated industries preferred
• Strong hands-on expertise in:

. VMware or similar virtualization
. Windows Server & Active Directory
. Backup & recovery solutions
. Enterprise networking & firewalls
. Endpoint management
. Observability/ monitoring tools

• Experience supporting mission-critical systems
• Excellent communication skills (written & oral) in English
• IT Service Management and understanding of Ticketing Tools
• Good exposure to cloud platforms (Azure/AWS) and has been a part of Cloud migration project in the past with solid understanding of Cloud technology and FinOps
• Experience managing DR and business continuity
• Technical Competencies:

. Infrastructure architecture & troubleshooting
. Security hardening & vulnerability remediation
.Capacity planning
. Performance tuning
. Automation scripting
. Monitoring tools

Due to the volume of applications received, we will only contact shortlisted candidates. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer for more information on the retention and disposal of your personal data.