Position Overview

The IT Infrastructure Lead is responsible for operating and supporting enterprise IT infrastructure and networks. This role requiring hands-on experience in virtualisation, cloud platforms, and enterprise networking, combined with the ability to coordinate regional IT operations and work closely with global teams.

The role is not end-user helpdesk focused. It is intended for candidates with solid infrastructure fundamentals, capable of mid-level solution design, operational troubleshooting, and regional coordination.

Key Responsibilities

A. Infrastructure & Virtualisation

. Experience on deploy, and support virtualised environments using VMware, Azure, and/or AWS.

. Support hybrid infrastructure spanning on-premises and cloud platforms.

. Participate in infrastructure refresh, migration, and optimisation initiatives.

. Ensure availability, performance, and recoverability of regional infrastructure.

B. Network Design & Connectivity

. Support enterprise network connectivity, from SD-WAN / WAN to core, distribution, and end-user access switching.

. Apply network segmentation principles for security and operational resilience.

. Troubleshoot network issues and work with vendors and carriers where required.

. Support and understand enterprise voice platforms, including Cisco CUCM (integration, dependencies, network considerations).

C. IT Operations

. Act as the regional infrastructure focal point for APAC offices.

. Coordinate IT operations, changes, and incidents across multiple countries.

. Work closely with Global IT and local IT teams to implement regional and global initiatives.

. Provide escalation support and technical guidance to local IT resources.

D. Security, Resilience & Governance (Operational)

. Ensure infrastructure and network designs align with corporate security standards.

. Support patching, endpoint protection, access control, and vulnerability remediation from an infrastructure perspective.

. Participate in BCP / DR planning and testing for regional systems.

. Maintain technical documentation, diagrams, and SOPs.

E. Vendor & Stakeholder Coordination

. Coordinate with external vendors and service providers for infrastructure and network services.

. Support vendor evaluations, technical discussions, and implementation activities.

. Communicate effectively with regional stakeholders and non-technical users when required.

Qualifications and Skills

. 8+ years of hands-on experience in IT infrastructure and/or network engineering.

. Strong practical experience with virtualisation platforms (VMware mandatory Azure/AWS highly preferred).

. Solid understanding of enterprise networking, including:

. SD-WAN / WAN

. Network segmentation

. Firewall and routing concepts

. Experience working in corporate, regional, or multi-country environments.

. Good working knowledge of Cisco CUCM and enterprise voice network dependencies.

. Ability to perform mid-level infrastructure and network design, not just operations.

. Strong troubleshooting, analytical, and documentation skills.

. Comfortable working independently with minimal supervision.

. Bachelor's degree in computer science, Information Technology, or a related discipline is required.

. Fluency in both English and Mandarin is mandatory.

Location

Based in the Singapore office.