Provide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements.
Ensure overall customer satisfaction and retention by understanding clients core business needs and product offerings.
Build and maintain long-term relationships with customers, ensuring timely resolution of inquiries and issues.
Deliver high-quality technical support in line with established policies and procedures to enhance the customer experience.
Act as a technical resource, responsible for analyzing, troubleshooting, and resolving customer support inquiries; offer alternative solutions when necessary.
Participate in testing efforts to identify areas for improvement, incorporating customer feedback to enhance service delivery.
Recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.
Manage small-scale projects or initiatives independently, leveraging specialized knowledge of products and services.
Review customer issue logs, propose resolutions, and escalate complex issues as needed.
Gain exposure to products and services within a specific discipline and develop subject matter expertise.
Job Requirements
Bachelors degree in any field.
Around 23 years of experience in customer service or technical support roles.
Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions.
Experience supporting process improvement initiatives within standard operating procedures.
Excellent technical problem-solving skills and ability to deliver solutions under pressure.
Familiarity with finance or payment systems is a plus.
