Job Scope
- Provide service and technical support to business clients (B2B) and enterprise customers (B2E) with existing product and service agreements.
- Ensure overall customer satisfaction and retention by understanding clients&apos core business needs and product offerings.
- Build and maintain long-term relationships with customers, ensuring timely resolution of inquiries and issues.
- Deliver high-quality technical support in line with established policies and procedures to enhance the customer experience.
- Act as a technical resource, responsible for analyzing, troubleshooting, and resolving customer support inquiries; offer alternative solutions when necessary.
- Participate in testing efforts to identify areas for improvement, incorporating customer feedback to enhance service delivery.
- Recommend and implement process improvements to optimize customer service operations and reduce inefficiencies.
- Manage small-scale projects or initiatives independently, leveraging specialized knowledge of products and services.
- Review customer issue logs, propose resolutions, and escalate complex issues as needed.
- Gain exposure to products and services within a specific discipline and develop subject matter expertise.
Job Requirements
- Bachelor&aposs degree in any field.
- Around 2-3 years of experience in customer service or technical support roles.
- Proven ability to troubleshoot and respond to customer inquiries with effective and timely resolutions.
- Experience supporting process improvement initiatives within standard operating procedures.
- Excellent technical problem-solving skills and ability to deliver solutions under pressure.
- Familiarity with finance or payment systems is a plus.
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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