Customer Support & Sales Assistant

Join Writers Studio as a Customer Success and Sales Officer! We are looking for a proactive and enthusiastic individual to join our team.

Job Description

1. Provide customer service to new, existing and potential clients.
2. Optimising sales by working with director to maximise the slots to sell. Ensuring that all sales products are made aware to customers to increase sales opportunities, this may include cross-selling between products.
3. Attend training on sales mechanics and integrating them into daily sales approaches.
4. Attend to enrolment enquiries for pre-sales.
5. Conduct induction calls to new customers. After the first lesson or trial lessons, do follow up calls.
6. Usher and induct newly enrolled students, providing them with enrolment package, briefing, arranging teachers to call customers for feedback after first lesson.
7. Arrange PTMs on a regular basis and keep record of PTM feedback.
8. Arrange events for parents with other officers to facilitate sales and renewals.
9. Attend to negative and positive feedback from customers, and work with the director to retain and address withdrawal cases.
10. Attend sales meetings as and when they are scheduled, and weekly marketing meetings.
11. Assist with Library duties include loans and returns only.
12. Manage the cleanliness of the Student Activity Zones, Consultation Room, Shoe deposit area based on company policies.
13. Maintain the policies of the Student Activity Zone and library to ensure students not do damage to property and oversee their safety.
14. Provide persuasive information to walk-in customers enquiring for our products and services and converting them to sales.
15. Establish good rapport with customers or potential customers through issuance of student incentives or any souvenirs where necessary such as children's day, freebies, lucky dip or spin wheel campaigns and the like. For VIP customers, issuance of VIP souvenirs and the like.
16. Assist with the conducting of fringe activities in collaboration with teachers in charge of Student Activity Zone.
17. Attend to customers who request for replacement lessons and routing admin work pertaining to this area to Operations Team.
18. Replenish sales brochures for customers and newsletters for students.
19. Your job duties and responsibilities will be further explained in the course of your work.